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Remembering Lois

There’s an old song by The Beatles titled, “In My Life” in which the singer reminisces about people and places that pass through his life. “I know I’ll often stop and think about them,” the lyric says. And it’s in that spirit that I often think about our customers and examine why some pages in my mind’s memory book are more dog-eared than others.

One of my most memorable customers is an older lady that we did work for many years back. Her name was Lois, and Lois lived alone with her small dog. Lois was very kind-hearted and said ‘yes!’ to just about any suggestion we made in regards to her electrical system.

While I enjoyed taking care of Lois and her home, it also made me think of the potential dangers for her out there. Lois was so agreeable and said yes so easily, that anyone could have taken advantage of her financially. Electrical work is not typically an area that people know a lot about – how much work or parts should cost, how much time a job should take.

Working with Lois made me extra-attentive to how we operated as a business. She made me appreciate that some customers require more time and attention so that it’s crystal clear to them what products we’re installing, what services they’re getting and what a fair price should be.

I loved going out to help Lois, and took pride in the fact that we were providing her with honest and quality to keep her safe in her home.

Goodness, I’ll bet Lois was a customer of ours 13 or 14 years ago. But I’ll never forget her.

Though I know I’ll never lose affection

For people and things that went before

I know I’ll often stop and think about them.”

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